Client Confidentiality in the Age of AI Agents: A New Duty of Care

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What to Know Before You Read

  • AI agents can reuse context across client boundaries if not explicitly scoped, creating exposure that traditional “ethical walls” don’t cover. 
  • When client data passes through a third-party platform as part of an agentic workflow, firms may face arguments that attorney-client privilege has been weakened or waived, even if no disclosure was intended. 
  • Courts have already sanctioned attorneys for submitting unverified AI-generated citations, signaling tightening expectations around AI oversight (Mata vs. Avianca). 
  • As agentic AI usage grows, firms bear increasing responsibility to demonstrate oversight, auditability, and reasonable care. 
  • If you don’t know which tools your attorneys are authenticating into, you lack both visibility and control over where client data can flow. 
  • Enterprise AI governance doesn’t begin with tracking downstream AI actions but controlling and documenting where access is granted. 
  • Every downstream risk starts with a login. LastPass operates as a top-layer governance control, giving you visibility into every SaaS and AI tool your attorneys are logging in to. With LastPass, you have a defensible record of how AI tools entered your environment and who has the ability to use them. 

Read More at Client Confidentiality in the Age of AI Agents: A New Duty of Care.

Source: Client Confidentiality in the Age of AI Agents: A New Duty of Care

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